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Frequently asked questions
A user reports a failure to the Installer (Guarantor), who delivered, installed and started the device and runs regular check-ups. The Guarantor performs diagnostics of the unit, submits an on-line report and fixes the problem. Under the warranty, Nabilaton Sp. z o.o. delivers spare parts necessary for repair free of charge.
The procedure is described in the General Terms of Sales and in the warranty card, both available on our web page.
All you need to do is fill in the on-line form, which is available on our website in the SERVICE tab. After receiving the form, the fault diagnosis is carried out by the installer who is the guarantor. In order to complete the application correctly, you must prepare the serial number of the damaged device and attach a scan of the Warranty Book. In the event of unexpected technical defects on the website, the notification should be sent to the e-mail address: serwis@hvacbp.pl
The condition to buy the spare parts is to make a 100% payment on the basis of a pro forma invoice.
You will find the error codes after logging into the Partner Zone.
Training schedule and the application form are available on the web page in the TRAINING section. You can also sign up for the training in the Partner Zone by clicking on the TRAINING tab in the left menu.
In case of any problems with registration please contact us at serwis@hvacbp.pl.
Training schedule and the application form are available on the web page in the TRAINING section. You can also sign up for the training in the Partner Zone by clicking on the TRAINING tab in the left menu.
In case of any problems with registration please contact us at serwis@hvacbp.pl.
In order to establish cooperation it is best to contact us calling at 22 811 30 28 or sending the inquiry at email address: nabilaton@nabilaton.pl. The message should include your personal data, company’s name, address and phone number. We will answer you inquiry within maximum of 2 business days.
In order to establish cooperation it is best to contact us calling at 22 811 30 28 or sending the inquiry at email address: nabilaton@nabilaton.pl. The message should include your personal data, company’s name, address and phone number. We will answer you inquiry within maximum of 2 business days.
The order completion deadlines are dependent on availability of devices and payment of the fee for an order (or upon the receipt of payment confirmation) and its entry in the accounts.
To confirm the order processing time contact at: zamowienia@nabilaton.pl.
For correct and legal use of Midea logotype and other graphics and promotional materials, you should contact the Marketing Department at: marketing@nabilaton.pl, which shall provide the approval and send the necessary files.
- If you have not already cooperate with us please contact us calling at 22 811 30 28 or send your order at zamowienia@nabilaton.pl providing your personal data, company’s name, address and phone number. Your order will be redirected to the Logistics Department, which will take care of its processing.
- If you are our regular customer please contact your Technical-Sales Advisor or sent your order at zamowienia@nabilaton.pl.
The shipment damage protocol should be written in the presence of the currier. In case of any problem please contact your Technical-Sales Advisor.
A guarantor for the end user is the Installer, who has delivered, installed and run the unit as well as performs regular check-ups. The Guarantor performs diagnostics of the unit, submits an on-line report and fixes the problem. Under the warranty, Nabilaton Sp. z o.o. delivers spare parts necessary for repair free of charge.
The catalogue and the product price list are available in the footer on the Homepage in the DOCUMENTATION section.
A user reports a defect to the Installer (guarantor), who has delivered, installed and run the unit as well as performs regular check-ups. The Guarantor performs diagnostics of the unit, submits an on-line report and fixes the problem. Under the warranty, Nabilaton Sp. z o.o. delivers spare parts necessary for repair free of charge.
The warranty policy is contained in a section of General Terms of Sales in the footer on the homepage and in the warranty card.
The Partner Zone is a place where our B2B Partners will find all the necessary information about devices, including documentation, marketing materials, logos, photos, etc.
In the Partner Zone, you can also quickly order a service request, order a spare part or service, or sign up for training.
Fill out the registration form on the website https://strefa.nabilaton.pl. The application will be verified by a dedicated supervisor of the region.
If the application is accepted, you will be informed about it by e-mail (you will receive a login and password, which should be changed after the first login to the Partner Zone).
Make sure your account is active. You can also use the password reset function.
In case of any problems, please contact marketing@nabilaton.pl
Yes, it is possible. To do this, ask the Administrator of your company account (the account owner who first created the profile) to add another user in the profile. Then, such an application undergoes the approval process by our supervisor in the region.
If the application is accepted, you will be informed about it by e-mail (you will receive a login and password, which should be changed after the first login to the Zone).
This means that another employee of your company has already created your profile. To be able to be another user, contact him and ask him to add your account.
In case of any problems, please contact marketing@nabilaton.pl.
Reset your password or contact the administrator of your company profile.
In case of any problems, please contact marketing@nabilaton.pl
You are not authorized to do so. Contact with us an e-mail marketing@nabilaton.pl and we will explain the reasons.
